Scaped London is committed to protecting and respecting the privacy of everyone who uses our website and shops with us. As a tableware brand, we value your trust and are dedicated to handling your personal information responsibly.
In accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws, we want you to understand what personal data we collect, why we collect it, and how it is used.
Website Enquiries
When you contact us through our website or by email, we may collect:
Orders and Purchases
When you place an order with Scaped London, we may collect:
Please note that Scaped London does not store or process your payment card or bank details directly. Payments are securely processed by our chosen payment provider. Please refer to your payment provider’s privacy policy for more information.
The information you provide is used solely for operating our business and fulfilling your orders and is stored securely on authorised company systems.
When you first visit our website, you will be asked whether you consent to the use of non-essential cookies.
Cookies are small files stored on your device that help websites function properly and improve your browsing experience.
We use two categories of cookies:
If you consent, we use Google Analytics to understand how visitors use our website. This may include information such as:
This information helps us improve our website and customer experience and is generally provided in an aggregated or anonymised format.
You can change your cookie preferences at any time through your browser settings or our cookie management tools.
Where necessary for business operations, we retain supplier contact details and payment information for accounting and payment purposes. This information is stored securely and only accessed by authorised personnel.
We process personal information in order to:
Scaped London does not sell or rent your personal information to third parties.
We may share your information with trusted service providers where necessary to:
We retain customer and transaction records for up to 7 years where required for accounting and legal purposes.
If you contact us by email without placing an order, your correspondence may remain within our email systems unless you request its deletion or unless retention is required for legitimate business purposes.
We take appropriate technical and organisational measures to protect your personal information.
Our website uses Secure Socket Layer (SSL) encryption to safeguard information transmitted online. Data is stored on secure systems with password protection and appropriate security measures in place.
Although we work to protect your personal information, no method of transmission over the internet is completely secure, and any information you choose to send electronically is transmitted at your own risk.
Our interactions through social media platforms are governed by the privacy policies and practices of those platforms.
Scaped London will never request sensitive personal information through social media channels and encourages customers to contact us directly by email or telephone for matters involving personal or order information.
Users engage with social media content at their own discretion and should exercise caution when following shortened or third-party links.
If you subscribe to our marketing communications, every email will include a simple option to unsubscribe at any time.
If you opt out, we will stop sending marketing communications, although we may still contact you regarding existing orders or legal obligations where necessary.
Subject to applicable law, you have the right to:
To exercise these rights, please contact us using the details provided on our website. We may ask for proof of identity before processing certain requests.
We aim to respond to all valid requests within one month.
We believe in being transparent about how we use personal information. If you have any questions about this Privacy Policy or how your data is handled, please contact Scaped London using the contact details provided on our website.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.
This Privacy Policy was last updated in June 2026.
