Our Frequently Asked Questions may have the information you need, but if not, please contact us using the form below, and we will get back to you as soon as possible.
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Each collection begins in our studio, where our design team transforms inspiration into artistry. Drawing from both discovered treasures and our own original imagery, we explore colour, composition, and detail to imagine pieces that truly bring a table to life. Every design is hand painted, capturing the character and texture of the brush. It is then carefully refined and composed digitally, ensuring each piece is beautifully prepared for print.
We offer reliable shipping options to ensure your order arrives safely and on time. Orders are typically processed within 1–3 business days, and delivery times vary depending on your location and selected shipping method.
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress. Shipping rates are calculated at checkout based on your destination and order size.
If you have any questions about your shipment or experience any issues with delivery, please contact info@scapedlondon.com
If you are not completely satisfied, you may return unused and undamaged items within 14 days of delivery for a refund or exchange. All tableware must be returned in its original packaging and in resalable condition. Due to hygiene and safety standards, we cannot accept returns on items that have been used, washed, or altered. If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or refund. Refunds are issued to the original payment method once the returned items have been received and inspected. Please note that original shipping fees are non-refundable unless the return is due to our error.
We accept a variety of secure payment methods, including major credit and debit cards, as well as trusted online payment providers. All transactions are processed through encrypted and secure payment gateways to ensure your personal and financial information is protected. We do not store or have access to your full payment details. If your payment is declined, please verify your billing information or contact your bank for further assistance.
Once you place an order, you will receive a confirmation email with your order details. If you do not see this email, please check your spam or junk folder. Orders are processed within 1–3 business days, and you will receive a shipping confirmation with tracking information once your order has been dispatched.
If you need to modify or cancel your order, please contact us as soon as possible, as we may not be able to make changes once processing has begun. In the event that an item is out of stock or unavailable, we will notify you promptly and offer a replacement or refund option. If you have any questions about your order status, please email info@scapedlondon.com
We’re truly sorry if you’ve received a faulty or damaged item, that’s never the experience we want for our customers. We take great care to ensure all of our tableware meets high quality standards, so if something isn’t right, please let us know within 48 hours of delivery. Simply contact us at info@scapedlondon.com with your order number and clear photos of the issue, and we’ll review it as quickly as possible. Once confirmed, we’ll gladly arrange a replacement, exchange, or full refund. Please keep the item and its packaging until we’ve advised on the next steps.
Our table linens are made from a 55% linen and 45% cotton blend, combining the natural texture and durability of linen with the softness and comfort of cotton. To maintain the fabric’s quality and color, we recommend washing separately on a gentle cycle with similar colors. Avoid overloading the machine and follow the care label instructions for best results.
If you have any questions or need assistance, our customer service team is here to help. Please contact us at info@scapedlondon.com and we’ll respond as soon as possible.
Our workshops are hosted at our London studio in Shoreditch and run for approximately three hours. Each session is led by our floral expert, Jo Haran, who will guide you through the experience step by step.
No need to bring any equipment – all art materials, including brushes and paints will be avaiable to use at the art workshop. You will leave the workshop with two completed floral paintings and a greater understanding of both loose and detailed floral techniques, plus new skills and inspiration to continue your creative journey.
We would love to host you. Please follow the link below to book your spot.
To find out more about our workshops, please visit our ‘workshops’ page by clicking here.
If you have any further queries about our workshops, please contact info@scapedlondon.com
